RegOnline Help Center

How can continuing families register a new student?

          If registering a sibling of a previous participant, please Log-in using previous log in information. Upon choosing your session for enrollment select "View or Change Your Existing Registration." After logging in you will be provided a blank registration form. Otherwise use a different email address. 

How do I reset my lost password?               
Returning families with eligible students are now able to access past accounts. To retrieve lost passwords, enter session you’d like to register attendee. Upon signing into session form click View or Change Your Existing Registration.  After entering email address continue to Forgot Your Password.
Please note that the password reset email will only be valid for 12 hours.
Do I bring one whole watermelon?
What do you mean by uncut fruit?

If assigned a fruit, we ask you bring your assigned item whole and uncut. Cutting, slicing, chopping or peeling fruits reduces some of their nutritional value during storage. Safety Town collaborates with National Charity League volunteers daily to assist in snack preparations.
       Monday                    Tuesday                     Wednesday            Thursday                   Friday
1 Large Seedless          16 Oranges              Seedless Grapes       16 Oranges       1 Large Seedless
Watermelon                                                      (Serving 16)                                          Watermelon
When my child transferred to different session his/her snack item was changed to a different snack/art item to bring Monday morning. Can you please explain?

When transferring an attendee to a different session, there is a risk your preselected snack item will be lost. Each item contributing to our community snack program has a maximum amount needed in an effort to minimize food waste. Safety Town staff will reassign essential items at their discretion.

What does it mean when a credit card has been declined?

            In the event of a declined credit card payment, your registration will not be finalized until payment is received.

            Ensure that you first double-check this information against what your bank has on record. The issue with the information that your bank checks this information against, or the verification system may be temporarily malfunctioning. Contact your bank if the issue persists or mail completed application to address listed on registration form, along with check.

Reason a card can be declined
  • RegOnline self-populates billing address with the address to teach attendee on page 1. Double Check the billing information on the online registration payment page.
  • The card may have reached the overall credit limit or daily limit.
  • The card is debit-only.
  • The card is a company card, which may have restrictions on use, such as retail. RegOnline falls into the ‘online services vendor’ classification.
During registration I’ve forgotten to add a family member to the list for authorized pick-up list. How can I add their name?

Please visit with Safety Town staff on-site Monday morning during check–in to add family member or babysitter.

Other support questions for RegOnline please contact:
Safetytownderek@gmail.com
Foothillsafetytown@cox.net