Online Registration Help

Online Registration Support

Most frequently asked questions during & after online registration 

Q: What does it mean when a credit card has been declined?

A:  In the event of a declined credit card payment, your registration will not be finalized until payment is received.

Ensure that you first double-check this information against what your bank has on record. The issue may be the account information that your bank verifies or the verification system may be temporarily malfunctioning. Contact your bank if the issue persists or mail your completed application, along with a check, to the address listed on the registration form. Option 2: use an E-Check 

Reason a card can be declined
  • The card is a company card, which may have restrictions on use, such as retail. The RegPacks application falls into the online services vendor classification.

  • The RegPacks application self-populates the billing address with the address of each attendee on page 1. Double-check the billing information on the online registration payment page.

  • The card may have reached the overall credit limit or daily limit.

 What is your Cancellation Policy?

A: Refunds will only be made if we can fill your child’s space with another child. A $25 cancellation fee will be charged. Please direct questions regarding cancellations to the specific school site director, listed below. No refunds will be made for dismissal due to disciplinary issues or withdrawal due to homesickness. After 60 days from original payment, a paper check will be mailed to the address listed on the application.

Q: How can continuing families register a new student?

A: If registering a sibling of a previous participant,  after choosing your session for enrollment, select "View or Change Your Existing Registration." Before entering your password, click "Start A New Registration." Using your previous email, you will be provided a blank registration form. Otherwise use a new email address. 

Q: How do I reset my lost password?

A: Returning families with eligible students are now able to access past accounts. To retrieve lost passwords, enter the session you’d like to register your child. After signing into the session form, click View or Change Your Existing Registration.  After entering your email address, continue to Forgot Your Password.

Please note that the password reset email will be valid for only 12 hours.

Q: Unable to update child's RegPacks information?

A: Profiles are "locked" the Thursday prior to your session's start date. This allows our staff time to print and prepare required materials to provide the best experience for you and your child. Safety Town staff can change/add information Monday morning during check-in. 

Q: During registration, I forgot to add a family member or caregiver to the authorized pick-up list. How can I add authorized name(s)?

A: Please download the Change of Alternative Pick-up form to add or remove an authorized "Alternate Person." Form can be brought to Safety Town on Monday morning or dropped off any subsequent days. For a last minute's notice, speak with staff during check–in to add name(s) of a family member or caregiver.

Q: How can I request a California Consumer Privacy Act Request form?

A: We value the trust you put in us and understand that protecting your personal information is critical to earning and keeping that trust. The California Consumer Privacy Act (CCPA) gives some California residents the power to request access to the personal information we have on file for them and request that we delete that information. Safety Town only keeps online data for a two-year period.

Download Form

Q: How can I opt-out of Safety Town emails?

A: To request an Opt-Out form, click here. By removing your email, reminder emails will not be sent prior to your child's session. 

Q: I purchased the Protection Plan online. What does this cover?

A: RegPacks Protection Plan is a separate fee and independent from Safety Town. The coverage applies to death, accident, or illness of the applicant OR a member of their immediate family. Immediate family is considered the husband, wife, partner, civil partner, parent, child, or sibling of the applicant.

Click here to read RegPacks Terms and Conditions

Q: Can't find the help you were looking for?

A: Email us! We look forward to hearing from you.

Safety Town of Santa Barbara County is a 501(c)(3) independent nonprofit educational organization.

Our federal tax I.D. number: 77-0050993